Success stories
Customer journeys
Worked with senior leadership teams across a global Fortune 500 company to develop a more efficient customer onboarding experience through communications. This helped the company save more than $500k in revenue for each day the average activation wait time was reduced.
Business transformation
Partnered with sales and strategy leaders to re-align team members into customer-centric teams. Worked to drive employee engagement and alignment, helping to cut expected transition time in half and retaining team members with deep industry experience – leading to increased customer satisfaction.
Technology transition
Led several multi-year technology transition campaigns to safeguard employee, customer and partner payments environments, leading to 70-100% adoption rates, better customer experiences and reduced call volume into customer care.
Integration communications
Developed messaging to harmonize 20k employees across three affiliated hospital systems, streamlining efficiencies and highlighting the quality of their benefits programs at the same time – bringing down costs over time.